Utterly disappointed

My wife has processed a claim 3 weeks ago, once this claim was done we called every time to check the status and every time we were was told the code is incorrect. We needed to call to find out where the claim is no one ever called me to state the code is incorrect.<br> After changing the code I was never contacted again, We still called again and was told again the code is incorrect AGAIN. <br> <br> To date no one can assist us with the claim. Utterly disappointed and just have no time to keep calling.<br> Poor and terrible service