UTTER POOR CUSTOMER SERVICE

I have been battling for nearly a month to get my parents' medical aid membership reinstated. I can only call the "inbound" call center and every time I call I have to talk to someone else and get a different answer. The so called Managers NEVER call back and every one at Discovery just keep passing the buck. We were told to pay an amount and the membership will be reinstated within 48 hours however the payment was made on 9 January 2020 and to date the membership is still not reinstated I am clearly aware of the fact that the original problem started when the debit order did not go through, however we were never informed about the problem. My father is 84 years old and a diabetic who needs medication on a daily basis and currently he cannot see a doctor or get his medication, regardless of the R8355-00 that was already paid a month ago. This is unacceptable and I will keep Discovery Health liable if anything would happen to my father due to a lack of medical care.