Utter pathetic service

This is my 5th Hello peter complaint, There is too many reference numbers to even start typing it! I have sent in numerous requests, numerous complaints and up to date the pathetic claims department is still claiming incorrectly. YOU ARE STILL PAYING MY DAUGHTER'S PHYSIO FROM SAVINGS AND NOT FROM THE APPROVED PMB BENEFIT???? When is discovery going to grasp the fact that they are *********** and utter useless??? HOW MANY COMPLAINTS MUST I SEND BEFORE SOMEONE CLEVER ENOUGH CAN FIGURE OUT WTH IS HAPPENING???????????????????????????????????????????????? How difficult can it be? HOW???????????????????????????????????

I need this matter rectified ASAP as I am getting sick and tired of complaining and getting your sorry ass generic excuses of customer service is important, because if it was my query that I have been sending for the past 4 months would have been resolved now!!!!! You have taken up to 5k from my savings incorrectly when PMB has been approved!!!!! CATCH A WAKE UP PEOPLE!!!!!