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Christelle C

1 reviews | Active since Sept 2017

23 Mar 2023, 10:04

Utter Nonsense from DISCOVERY!

I moved to the Essential Dynamic Smart Network option from 01 January 2023, to date I have struggled to get any network approved providers for service! The call center agents gives you the "brochure jargon" R170 co-payment for your dentist visit... but when you ask for the approved provider, they want to tell you to go to "any" dentist. ANY dentist don't charge R170 instead they ESTIMATE a R400 co-payment??? I am being sent between providers and the Discovery Call Center daily with no success? I find this totally unacceptable from DISCOVERY! You can't have members on a plan, that is not completely in place!

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Replies (2)
Discovery Health
Discovery Health's reply23 Mar 2023, 11:53
Official
Dear Christelle C We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.   Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply27 Mar 2023, 11:54
Official
Dear Christelle C

Please check your emails for final feedback from us.

Regards
Discovery Health Servicing Team