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Ro K

1 reviews | Active since Jun 2020

09 Sept 2020, 09:57

Utter incompetence

Imagine an emergency for a patient who just had a stroke. Imagine being rushed to hospital and finding out from them that the only way they will assist you is to sign an AOD because your expected hospital plan does not approve an authorisation. Imagine the stress on the family during this time, imagine the hospital harassing the patient who suffered a stroke with more stress and his family because your standards department takes 5 days to review an application in order to approve an authorisation. The lack of communication is worse than that of a home affairs department. Due to this lack of urgency, you are building up the frustration for the family and the patient can suffer another stroke that could end his life.

Thank you for this experience, you make people like Eskom look like a functioning company.

0
Replies (4)
Discovery Health
Discovery Health's reply09 Sept 2020, 10:19
Official
Dear R K

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards 
Discovery Health Servicing Team
RK
Ro K's update09 Sept 2020, 11:26
Reviewer Update
Same story... different day
Discovery Health
Discovery Health's reply09 Sept 2020, 16:32
Official
Dear R K

We have contacted you regarding your query.

Regards 
Discovery Health Servicing Team
RK
Ro K's update09 Sept 2020, 16:39
Reviewer Update
With no follow up call, no urgency and also, no customer skills. Your company has failed to put first the patient, after he was threatened to be removed from the hospital. In order for that not to be done, a large sum of money had to be paid. So yes, you have contacted me to be left in the same situation I was in before I took a call that wasted my time. The one thing worse than *******ion is incompetence and a failure of your own principles. Dont look for browny points because this is only the start.