Utter disappointment in Discovery

<p>This has happened a few times now: I pay for my operation. Out of my own pocket. The hospital sends the invoice to Discovery with a note that reads: PAY THE PATIENT. I receive an email later to confirm that Discovery will pay out the money to the PROVIDER. I have brought this to the attention of Discovery - the consultant told me to send an email to CLAIMS ADJUSTMENT in order to fix THEIR mistake. This is unacceptable and I am becoming extremely frustrated with their service delivery. If a company struggles to operate efficiently in the most basic of its functions then it is worrisome - especially an organisation such as Discovery. AND they work with our health. I am disappointed to the highest level.</p>