Utter disappointment

Dear discovery health.

I have been trying to change my banking details for my debit order for the past month and a half and you guys can still not get it right. My broker changed it and we also changed it on the app. Yet my debit order is still not going of the correct account. My common knowledge says to me that it should not be a difficult process. And on top of that, I've paid 2 fines now because the money didn't go of the new correct bank account... I am deeply disappointed and I would like a full refund of all relevant fines that I have paid...

Why discovery???????

Kom by man!!!