Utter and total lies from their agent, still no recording after 3 weeks

So afer waiting for 3 weeks since my last post I heard nothing back from your so called customer care manager named Henk, can you believe this utter **** service I get from you, 2 years I never missed a payment and when its time to start using your so called hospital plan, I was told I didn even have one, after I repeated every word your so called agent told me, I am still waiting for my recording in the matter.

IS there anyone who can help me take this matter further? I cancelled my medical with you, however I am ****ed off that I paid for 2 years of lies.