Usual Pathetic Service from Discovery

The vitality and discovery website was not working properly and would not allow me to log in. I logged a call ****eral call to the call centre) and emailed requesting they sort out the issue and give me my log in details. I was met with the usual "2-3 days" response time. I waited and heard nothing! I spent more than half an hour on the phone waiting for someone to answer the phone and no luck!! I emailed and received no responses!!! I am a platinum vitality member and get treated like just another number!! To just get my log in details I need hang on the phone for hours sometimes and get no response via email!!! Discovery has the worst customer service of all!!! It is pathetic and being a "platinum member" gives you zero added benefit when requiring information!!!