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Nelisiwe N

1 reviews | Active since Aug 2022

01 Oct 2024, 09:39

USLESS MEDICAL AID YET VERY EXPENSIVE

My husband has a membership and so am I, I took one separetly and hes with our son on his as a dependent, on Sunday morning my son needed medical attention as he woke up very sick and having some shocks which we dont know whre they are coming from ,vomiting and so on, we then took him to LIFE ANNCRON casualty as there were no GPs opersting on Sunday,we received best care from the hospital which in their network hospital and there after we were provided with the script for the meds, the script was declined yet we obtained it from the network hospital, as I'm writing this review my sons health is at risk because he doesn't have any treatment and still sick, to make matters worse is that all of the GPs I've contacted don't want to help me as don't consider the SMART PLAN that we have , the app is not helping as I've been stuck on their app and calls trying to establish the service provider .I must say DISCOVERY IS VERY FRUSTRATING AND USELESS and now I guess I have to take my child to a public care as he couldn't go to school in his condition and getting worse.

0
Replies (2)
Discovery Health
Discovery Health's reply01 Oct 2024, 10:24
Official
Dear Nelisiwe N

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply02 Oct 2024, 14:31
Official
Dear Nelisiwe N

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team