Useless, yet again

I refer to my complaint sent on 11/02 and all my other complaints sent prior to that, Reference number: ********** 994, another ref: ********** 653, another ref: ********** 872 and the list of ref nrs can go on!

Feedback was given 12/02 to allow 2-3 working days for my query to be resolved, we are now on the 15th and my query does not seem close to be resolved? I have not received feedback, in actual fact, yet ANOTHER claim went off my savings account incorrectly after my complaint sent on the 11th?

WHEN IS DISCOVERY GOING TO RESOLVE MY ISSUE??????? You ensure to take your money each and every month on time, but you cannot ensure my satisfaction? Pathetic to say the least, I need a manager to contact me, not a service consultant. A manager.