Useless with handling money

<p>When I signed up I had an Absa account. This account was used for signup, but quickly changed to a SB account. They did not update this on their system and naturally the debit order did not go through. </p> <p> </p> <p>When i told them that the Absa account has been closed, and the banking details were updated, only the details of the debit order had been changed, as they have separate details for claims.</p> <p> </p> <p>Two years later, when they need to refund me for a claim, the old Absa account details were used. This account is of course closed, so the payment should not be successful.</p> <p> </p> <p>I now have waited 17 days since the payment, and was told it would bounce back from Absa after 10 days. Absa say there is no way to track the money on their side, and Discovery say that I must simply wait for the money to get returned (which I was told by Absa would not happen). </p> <p> </p> <p>I have also contacted FNB, the bank which Discovery uses, and provided an EFT number to track the money. They informed me that Discovery would have to contact Absa and request a refund. After telling Discovery this, I was told that there is nothing they can do unless I pay R265 for them to try refund the money. And when I say try, I was advised that there is only a 50/50 chance of recovery</p> <p> </p> <p>This is not hard. Between Absa, FNB and Discovery, not one single party can tell me where this money has gone to, nor are they willing to locate it. Absoluely pathetic.</p>