Useless systems and processes

<p>I have submitted a claim on 09/06/2017 for which I had paid cash. No notifications or call received to inform me that the Doctors PR number is missing (The groups PR number is reflected)</p> <p>I called to enquire. As per Shakur, the claim is in the system. No PR number for the doctor therefore no payment. I now had to guess that there is a problem. I will now have to wait another 3 working days before I get paid. This service is unacceptable as this is not the first incident for my cash claims. Hansen the team leader stated that I must get the previous information of the similar problem experienced. The staff that I have previously dealt with should already know that this problem exists however no one will address it. I am sure there are many of you that can confirm that you have experienced this problem.</p> <p>I am dealing with my employer to forward me alternatives so that I can move over to another Service provider.</p>