Useless service from Nwabisa Khubeka

Good day.

please may i suggest someone please contact me, *** or *** consultants that contact her just send her emails and documents that need passwords to be opened and she cannot do that. If she asks for explanations or help, they get irritable and arrogant. I am aware documents can be found on the website but which or what documents are needed. I requested help and my mother got another email again password protected.

they send her a link to get a document that i must complete, and it takes her to the discovery website to log in. how on earth must she manage this herself? how do we get this resolved if no on can just email plain and simple documents

Why must this be so difficult? If we cannot have this fixed in the next few days, she will be cancelling the medical aid, because an elderly person cannot struggle like this