SR
Sanjana R
1 reviews | Active since Nov 2018
18 Feb 2026, 13:03
Useless Service
Discovery Health thinks a never employed pensioner suddenly works and earns R15k a month even though income verification was done and document sent in
Helpful (0)
Replies (6)0
Replies (6)SR
Sanjana R's updateReviewer Update
18 Feb 2026, 13:11Can i consultant urgently contact my elderly mother, who managed to complete her income verification and submit her bank statements but clearly nobody reviews this. She now recently got an email saying her income is R15k and above, where do they get this. She doe snot even get half of this, and is now expected to pay R3700 for her medical aid.
She is 63 years old who never worked and does not even get Sassa grant , was she suddenly employed or hit the jackpot?
what documents is Discovery looking at? what is even reviewed to justify her income bracket and new premium?
She is not tech savy, but somehow is trying to comply with your requirements, why does she need to fight this battle every year if you guys are ***********.
she is in tears worrying about how will be make ends meet, and wants to cancel because of your pathetic services.
And let another consultant call her and be rude and shout at her as they did last year - i will take it to social media
She is 63 years old who never worked and does not even get Sassa grant , was she suddenly employed or hit the jackpot?
what documents is Discovery looking at? what is even reviewed to justify her income bracket and new premium?
She is not tech savy, but somehow is trying to comply with your requirements, why does she need to fight this battle every year if you guys are ***********.
she is in tears worrying about how will be make ends meet, and wants to cancel because of your pathetic services.
And let another consultant call her and be rude and shout at her as they did last year - i will take it to social media
SR
Sanjana R's update18 Feb 2026, 13:11
Reviewer Update
Can i consultant urgently contact my elderly mother, who managed to complete her income verification and submit her bank statements but clearly nobody reviews this. She now recently got an email saying her income is R15k and above, where do they get this. She doe snot even get half of this, and is now expected to pay R3700 for her medical aid.
She is 63 years old who never worked and does not even get Sassa grant , was she suddenly employed or hit the jackpot?
what documents is Discovery looking at? what is even reviewed to justify her income bracket and new premium?
She is not tech savy, but somehow is trying to comply with your requirements, why does she need to fight this battle every year if you guys are ***********.
she is in tears worrying about how will be make ends meet, and wants to cancel because of your pathetic services.
And let another consultant call her and be rude and shout at her as they did last year - i will take it to social media
She is 63 years old who never worked and does not even get Sassa grant , was she suddenly employed or hit the jackpot?
what documents is Discovery looking at? what is even reviewed to justify her income bracket and new premium?
She is not tech savy, but somehow is trying to comply with your requirements, why does she need to fight this battle every year if you guys are ***********.
she is in tears worrying about how will be make ends meet, and wants to cancel because of your pathetic services.
And let another consultant call her and be rude and shout at her as they did last year - i will take it to social media
Discovery Health's replyOfficial
18 Feb 2026, 14:31Dear Sanjana R
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply18 Feb 2026, 14:31
Official
Dear Sanjana R
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
19 Feb 2026, 11:49Dear Sanjana R
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply19 Feb 2026, 11:49
Official
Dear Sanjana R
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
SR
Sanjana R's updateReviewer Update
19 Feb 2026, 11:59NO, your consultant ASH was in contact with my mum, basically said she must send her investment plan /schedule or else her income with be pushed to the upper most income bracket. Again, what is wrong with your consultants, do you intend on making life difficult for the elderly? She cannot get such a document, or even know what it is you want. You completely disregard Treating customer fairly principles and go against the PoPi act but requesting information that is more than what was required.
Furthermore the issue was not resolved, and my mother cancelled her policy .
How can you or your consultants push a never employed widow and pensioner to the highest income bracket or yet expect her to confirm her income every year.
you are pathetic , clearly not valuing all your customers at all
Furthermore the issue was not resolved, and my mother cancelled her policy .
How can you or your consultants push a never employed widow and pensioner to the highest income bracket or yet expect her to confirm her income every year.
you are pathetic , clearly not valuing all your customers at all
SR
Sanjana R's update19 Feb 2026, 11:59
Reviewer Update
NO, your consultant ASH was in contact with my mum, basically said she must send her investment plan /schedule or else her income with be pushed to the upper most income bracket. Again, what is wrong with your consultants, do you intend on making life difficult for the elderly? She cannot get such a document, or even know what it is you want. You completely disregard Treating customer fairly principles and go against the PoPi act but requesting information that is more than what was required.
Furthermore the issue was not resolved, and my mother cancelled her policy .
How can you or your consultants push a never employed widow and pensioner to the highest income bracket or yet expect her to confirm her income every year.
you are pathetic , clearly not valuing all your customers at all
Furthermore the issue was not resolved, and my mother cancelled her policy .
How can you or your consultants push a never employed widow and pensioner to the highest income bracket or yet expect her to confirm her income every year.
you are pathetic , clearly not valuing all your customers at all
Discovery Health's replyOfficial
25 Feb 2026, 14:42Dear Sanjana R
We are busy investigating your query and will contact you soon.
Regards
Discovery Health Servicing Team
Discovery Health's reply25 Feb 2026, 14:42
Official
Dear Sanjana R
We are busy investigating your query and will contact you soon.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
02 Mar 2026, 12:57Dear Sanjana R
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply02 Mar 2026, 12:57
Official
Dear Sanjana R
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team