Useless service

<p>I have been trying to sort out my husbands oncological bills which has incorrectly been paid out of our savings account since January! Spent HOURS on the phone talking to many different staff members, and although they are friendly, no-one seems able to correct this. After spending more than an hour on the phone, they corrected 1 account. And that after explaining that ALL accounts were incorrectly paid!! Does that mean to correct all the accounts I have to spend another 30+ hours on the phone?? What happened to the competent staff they used to have? Discovery is becoming more and more expensive and less and less willing to provide the good customer service they once had. Super disgusted with them and ready to find another medical aid who is willing to help their members!</p>