Useless service.

These people were informed of my new bank details 2 months .Last month I had to go into my bank to transfer the funds.I refuse to do this again.After complaining through Hello Peter a woman phoned me 10 days ago to say the procees had been sorted.Guess what,yep you are right.Although my debit order was on the 1st. of every month today is the 25th.and nothing has happened.After being with them for over 12 years you would think I deserve better treatment than this.I must seriously think of looking for a new medical aid,at least one that will accept my money.