Useless service

Discovery encourages every user of chronic medication to use their MedExpress service to facilitate re-ordering of medication but when I called on a Saturday to activate my next repeat prescription, I was told that \they (MedExpress staff) don't work on weekends. The web page is useless for accessing or using this service and the whole process of actually registering is long-winded and laborious. Surely a company that sees itself as cutting edge and forward thinking could come up with an easier interface for such an important function."