Useless medical scheme, money hungry.

My debit orders were submitted to the incorrect account and therefore was returned unpaid. I phoned Discovery to correct this issue. I made payments on 13 Feb and 17 Feb to get the account up to date. As per Discovery it takes 2 business days to process payments. Strange thing is my payment for 17 Feb is reflecting but not the one for 13 Feb. I had send them a screen shot of the payment but this was not acceptable. They required a bank statement. My bank statement is private and confidential. It is 8 days later and my medical benefits are still suspended. Trying to sort this out by phone is totally a waste of time and money as I have used up 100 minutes of airtime already.

Based on all the complaints on Hello Peter it seems you will get better service than trying to contact Discovery directly.