SS
Sandra S

1 reviews | Active since Nov 2025

02 Nov 2025, 11:55

Useless Medical Aid in South Africa!!

The worst and most unreliable medical aid with hidden costs. They refused to pay for my procedure and I had to paid out of pocket! They are also refusing to pay for my ICU admission. I logged a dispute and they left me hanging, yet I am expected to continue paying everything month. Now they want to hand me over because of an amount that was never disclosed to me when I moved from individual capacity to join under my company, even though there was no break in between and I was still on the same plan! I am left in debt, owing the hospital, now I owe them and they are handing me over, and yet I am still expected to pay them every month??

When I was admitted in ICU they authorized for the admission, and a few days later they retracted the authorization, leaving me in debt!!

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Replies (2)
Discovery Health
Discovery Health's reply03 Nov 2025, 06:20
Official
Dear Sandra S

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply13 Nov 2025, 09:19
Official
Dear Sandra S

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team