USELESS! HOSPITAL AUTHORISATION

USELESS!! My husband was sent to the hospital today by a DISCOVERY NETWORK DOCTOR to be admitted and tested for encephalitis. The DISCOVERY CONSULTANT would not give authorisation for him to be admitted because the doctor could not give a confirmed diagnosis or treatment plan.. ?!? He wanted to speak to a doctor to hear if it was really necessary for him to be admitted or if he could go home. The lady who assisted us, told him that the patient was not stable to go home and that he needed to be admitted...and this went on for half an hour! ARE YOU THAT STUPID? Let me explain: FIRST you go to the hospital if your doctor advises so for having a high fever, severe headache and neck stiffness, and suspects a serious viral infection in your brain. SECOND, they do tests to confirm the diagnosis that the doctor suspect might be the issue. THIRD , you get treatment. I don't know who came up with this ridiculous, idiotic procedure for patient admittances, but you need to go back to the drawing board and think again about the level of Customer service that you are advertising and what your clients are actually getting in return. I will NOT recommend this medical aid EVER! I don't even want to think what would happen if it's a life and death situation and you have to sit and argue with a consultant about treatment plans and diagnosis!! You"ll probably die before they help you!