Useless Discovery Medical Aid

Discovery Health medical aid has totally become useless to say the least. I went to the docter due to chest pain that might be related to either a stroke or heart attack. So I phoned the medical aid to find out at which hospital in the network I need to go for the tests. Ans gess what..... they can nit help without a procedure code. Now, a procedure code is to spesify exacly what is wrong where an ICD-10 code is used when the doctor is not 100% sure what the cause is. So the doctor is not sure what causes my chest pain therefore she can only give me the ICD-10 code. The totally *********** people at discovery can not help me as they are unable to do anything without a procedure code. Seriously!!! This is like taking your car to the mechanic and asking for a spesified quote befor he has looked at the vehicle????

They advertise to make your healyhcare more easy, what a load of bull. And I will challenge the CEO on this point. Oooo but I forgot, the top brass sit in their ivory tower and does not deal with the people actually paying them. Maybe the only way to fix this is to put all the top brass on the lowest plan and see if they are happy with the service.