WB
Wayne B

1 reviews | Active since Jul 2019

20 Jul 2019, 15:14

Useless Discovery health.

One sends all the Specialists reports for hospital admission and approval. They respond with generic type of reply stating what and how much is covered . Also state that this is not admission authorisation as the procedure does not require it. We proceed as our daughter condition is detrimental to her health and self esteem . Once admitted all at Mediclinic are most helpful and operation including an overnight stay in Icu goes smoothly. We submit the first bills received only to receive a ***ARDLY response of not going to pay Code 290. We must smell and communicate with them to try and find out why. Help centre useless and purely says supervisor has not authorised. Ongoing!!!!

0
Replies (1)
Discovery Health
Discovery Health's reply22 Jul 2019, 08:37
Official
 Dear Wayne Barker 

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.  Regards
 Discovery Health Servicing Team