Useless consultants

I changed banking details and my new bank notified Discovery that they do not accept notification from them. I then went to discovery website and printed the cgamge of banking details discovery letter. Completed it and sent is to the email address stipulated on the form plus the proof of account letter from my bank. This all happened on the 8th of Nov 2019.

I received an sms from Discovery today(6th of Dec 2019)saying that my membership has atopped due to non-payment. I tried to phone Discovery but it is impossible to speak to a person. The option that are given to me doea not resolve my problem that you caused.

I also semt them an email regarding this and i got a reply that someone will get back to me wothin 3 to 5 working days, so in the mean time i have to be without cover because Discovery is not doing basic things lile attending to their cuatomers querries amd notification. This is unacceptable and i am extremely dissapointed.

Very VERY UNHAPPY CUSTOMER