Useless Consultant

Thanks for NOTHING. I have already sorted things out by myself. 2 Days ago. No help from Discovery

It is exactly TWO WEEKS since my 1st complaint and here I sit STILL at square one. I have since had TWO futile chats with agents via chat both and TWO futile chats with Mbongeni Ref No. *** who told me repeatedly that Discovery Health does not like clients to talk to consultants and that it is MY DUTY to hunt through a list of 100's of eye specialists on their lists for a specialist who charges Discovery rates. (ALL this is RECORDED). That was on Wednesday 22 November 2023 at 16h50. I FINALLY found a specialist and they referred me back to Discovery Health. Today I first spoke to Bongiwe via the chatbot who told me she would make an EXCEPTION and get an agent to call me. Can you believe the audacity to tell a PAYING CLIENT with a TWENTY YEAR MEMBERSHIP that you will make an EXCEPTION for them (PLEASE, don't do me any favours). I eventually spoke to Sbongile Ref No. *** at 13h52 and after going through the whole process for the upteenth time, she tells me she has to book an enquiry just to send me an email and it could take up to THREE DAYS before I recieve the mail. Enquiry reference number ***. Can you believe it, the LARGEST Medical Aid companies taking THREE DAYS TO SEND AN EMAIL. NASA can send a rocket to the moon and back in THREE DAYS. I am TOTALLY FRUSTRATED AND DISAPPOINTED WITH THE LACK OF SERVICE FROM DISCOVERY. I still cannot get over being told, Discovery Health does not want to deal person to person with clients. Remember, this is NOT AN ALLEGATION. IT'S RECORDED. I am STILL NOT ONCE STEP CLOSER TO SEEING AN EYE SPECIALIST. Whatever happens to EMERGENCY CASES???