Useless company and employees

I have not been able to view my available benefits since I started my new plan on 1 January 2022. They supposedly created a ticket and the people from their digital/IT support have been working on getting this resolved. I was told this would take 3 days but I have now been waiting for two months for this to be resolved. People only phone me once I write a review but then they don’t phone back anymore with updates. No one at this place knows how to get this issue resolved.

They developers are apparently working on a fix but they’re all useless since they can’t get this resolved

I just know I’m going to get a call in 2 days and all they will tell me is that they’re working on it and they’ll update me in 3 days (usual story)