USELESS COMMUNICATION FROM DISCOVERY

I WROTE THIS E-MAIL ON THE 24th OF APRIL ALREADY AND WAS PROMISED A REPLY WITH 48 HOURS. THEREAFTER I CALLED IN AGAIN AND WAS TOLD THAT I WOULD GET FEEDBACK URGENTLY. IT IS NOW THE 5th OF MAY AND NO RESPONSE FROM DISCOVERY!

Dear Discovery Gap Cover Team,

I am writing to express my serious concern regarding my Gap Cover application.

On the 13th of November, between 08h00 and 09h00, I app**** for Gap Cover telephonically. However, when I contacted Discovery yesterday to lodge a claim, I was informed that I have no active Gap Cover with Discovery.

This is unacceptable. I followed the correct process and expect my application to have been captured and activated accordingly. I will not leave this matter unresolved.

I request that this issue be investigated urgently, and that my Gap Cover be restored to the original date of application – 13 November. Kindly also confirm whether a recording of my call on that date exists to support this request.

Please provide a resolution and feedback without delay.

Vej Gouws

ID: ***

Contact: ***