USELESS COMMUNICATION AND EVEN WORSE SERVICE FROM CONSULTANTS

My wife and I want to go on the same medical aid (previously both on our own plans with Discovery). We have been phoning every day this week, 5 to 6 times EACH a day speaking to a different person everytime that each has a different story as to what we should do to be on the same medical aid.

This was after a consultant helped me very politely to give notice for my medical aid plan last month because it is a “very simple” process once my notice month is done.

We started phoning them on Monday to ensure that I will be on her medical aid as of 1 May (when my notice period is done). Our week process is now at a point where my medical aid is completely cancelled, BUT I’M NOT added to my wife’s medical aid. That means I am now not covered if anything had to happen to me now. I have been a member with Discovery for 4 years, and this has been the absolute worst experience EVER trying to simply be on the same medical aid plan as my wife. How difficult can this be? We are both Discovery members?? We phone the ***number and follow the steps to get to a consultant, and once we get through to one and explain our situation, the tell us to phone “New Business” at ***and they will assist us. Then we phone that number, and all they tell us is that we must phone the other number again and they will help us. EVERY. SINGLE. TIME. What’s our latest update? Uhm, it takes 24 hours to check something and then we can see if we still need to submit more documentation. Oh, and they only work until 16h00 today so it will be sorted soon soon ON TUESDAY maybe!? So what if something happens to me over the weekend?? “Ah sorry sir I don’t know what to tell you”. I honestly don’t even know what our options are now because no one can tell us what the hell is going on and when I will be added to my wife’s plan.