Useless client satisfaction

It is extremely sad that one needs to pay for a service and then they cannot even get the team to lie to their clients on the same level.

if you tell me from the beginning you will only get something at month end i get that but in a matter of 2 weeks i was told 3 different stories as to why we have not received our 2021/2022 tax certificates yet the best part is telling me let us know if you have not received it on a set date then we will send it and then you still cant get a straight answer.

clearly Discovery makes way too much money to worry about client satisfaction and one persons complaint is just a **** in the ocean