Useless claims department!!

Your claim department is absolutely useless and ***********. They are obviously unable to their jobs effeciently! I (as a health care provider) had sent through a claim through to discovery over two weeks ago. I had resent it as discovery had not responded and then i had resent it again as i still had no response. After having to follow up myself with discovery as to why i havent heard from them, i dont get a response..all i get is a response on the 31 march saying the claim was paid to the member on the 26 march. Why didnt i receive this email? Why wasnt i informed of such? It took over two weeks for them to respond to a claim and then again they paid the member? Why did they pay the member? There was no payment indictaed on the claim? There was no reimbur*****t needed to be made? We as health care peoviders submit claims to get paid directly- why cant your staff look at the claim and pay the health care provider when they should. <br> <br> I want answers regarding your pathetic staff who processed the claim. I have never had this many issues with discovery ever- you guys are slacking! I also want the payment to be made directly to health care provider and not to member who hasnt paid!!!!