USELESS CLAIMS DEPARTMENT

I submitted my claim last week on Thursday, got a reply from the Discovery system with a reference number.<br> I phoned them this afternoon to find out how far the processing of my claim is, seeing that I need the money that they are supposed to be reimbursing me with. Guess what...they can't find the attachments on the claim. I asked them to put me through to a manager that can assist me in speeding up the process, so that my claim can be processed quicker, seeing that their system failed. After holding for 15 minutes...I gave up. I want someone at Discovery to tell me what I am paying their extremely high premiums for if they can't even sort out a simple claim. I AM A VERY UNHAPPY CUSTOMER!!!!