Useless claiming department

Membership: ********** 50

Another claim notification received on the 11th of Jan that we have reached our limit, I have now on countless of times sent emails to discovery to rectify the matter, I have attached our approval for PMB sessions, still no joy,

You are becoming pathetic now, each and every week I send emails for the matter to be resolved and you just do not get it right!

Nadine Blake ********** Attachments Mon, 7 Jan, 13:20 (7 days ago) to claims, healthinfo, Jesse

Good day,

Again, we received communication on the 1st of January 2019 that this claim will not be paid as per rejection codes 432 and 611, see attached PMB approval.

Below screen dump is of an email we received on 15/11/2018 - still the matter has not been resolved:

image.png I also refer to my email sent below?

Please advise what part does discovery not understand in paying this physio's account?

PMB was approved, phone calls were made to rectify the matter as it was approved 01/08/2018 - 01/08/2018 - please check your records, up to date I have not once received communication back that this was indeed corrected?

I have sent this email to the principal officer as well, not sure if it matters as the person has not come back on our previous complaints emails sent,