YM
Yoshira M

1 reviews | Active since Mar 2017

23 Jun 2017, 13:59

Useless chronic department

<p>I have been on chronic for over 5 years. This year suddenly they cannot pay in full because I must use drugs on their list. I provided doctor motivation as to how I tried the drugs on their list and why it never work. </p> <p>All these years they never say I must use drugs in their list. They paid in full. Now suddenly they cannot. </p> <p>Their appeal process is a joke. </p> <p>They have pharmacists and nurses approving medication not even real doctors who are specialists in the field. </p> <p>They just after money not worried about any one's health. </p>

0
Replies (7)
Discovery Health
Discovery Health's reply23 Jun 2017, 14:19
Official

Dear Amtheyst888

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

YM
Yoshira M's update27 Jun 2017, 09:29
Reviewer Update

Still no feedback

Discovery Health
Discovery Health's reply27 Jun 2017, 15:11
Official

Dear Amtheyst888

We have been in touch with you to answer your comments. As soon as we have finalised this matter, we will send you final feedback by email.

Regards
Discovery Health Servicing Team

YM
Yoshira M's update29 Jun 2017, 08:18
Reviewer Update

My reply was supposed to be reached on Tuesday end of business day. Still nothing.

YM
Yoshira M's update29 Jun 2017, 08:43
Reviewer Update

My reply was supposed to be reached on Tuesday end of business day. Still nothing.

Discovery Health
Discovery Health's reply29 Jun 2017, 09:15
Official

Dear Amtheyst888

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

YM
Yoshira M's update03 Jul 2017, 08:13
Reviewer Update

This has been going on for months and discovery is not giving me an answer. It is ridiculous. I email I call but I'm just ignored. Service just gets worse every year but my contributions keep rising.