Useless call Centre representatives

My wife and I have seperate discovery memberships. My wife just had a baby. Our daughter has been placed on my medical aid.

The problem relates to vitality. You want her to make 900 points a week after just having a baby !! Otherwise you charging full fee on the iwatch.You however claim she didn’t have a baby.

Your reasoning “ you could’ve had a miscarriage at full term” if you had half a brain cell you would see she was authorized to give birth and all the accounts show as such. Beside the fact she had a miscarriage last year so talk about being insensitive.

You then ask for proof of child. Which is on my medical aid. Then you say “ you know how many people have that surname” my wife’s name is on the birth certificate .

You people need to catch a big ****** wake up. Sort out the issue of lose my whole family as clients and there’s 15 people in my family so do the maths.

You pulled the same **** with covid. “ oh how must we know you had covid?” It’s on your ****** claims and tests done. Intergrate your systems . Multibillion rand company and you in the Stone Age .