CS
Caide S

1 reviews | Active since Jul 2018

10 Dec 2020, 13:17

Useless

Money was payed out of MSA and my pocket instead of benefit, after "investigating" they agreed to refund it into the MSA on 27 April,nothing about my out of pocket expense, to date nothing has been refunded into the MSA as agreed and emails are completly ignored.

0
Replies (3)
Discovery Health
Discovery Health's reply10 Dec 2020, 13:49
Official
Dear Caide S

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
   Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply10 Dec 2020, 16:48
Official
Dear Caide S

We have sent feedback to you regarding the concern received. 
   Regards Discovery Health Servicing Team
CS
Caide S's update22 Oct 2021, 11:43
Reviewer Update
Now the hospital has contacted me because Discovery has REVERSED the money paid to them and the account is outstanding