USELESS AS EVER!!!

Why when I am so sick do I have to phone Discovery numerous times , wasting all my minutes and then having to buy airtime, to sort out claims for when my son WAS IN HOSPITAL that weren't paid or partially paid. There are over 3 claims that have had to be reassessed. But why is this my stress when your claims team can't read properly.

THEN, I have a claim that was short paid by over 2k when I was admitted to hospital on 04/11/2024. And to top my day off, you rejected my PMB after my Physician sent the form, diagnosis codes and blood tests showing I have an issue but because of one test done when I was in the ER after being dehydrated and throwing up, you declined my application for Iron deficiency, which is making me hardly function daily and being so fatigued.

Thanks a lot for the additional stress and for not doing your jobs properly.