SW
Skye W
1 reviews | Active since Feb 2011
10 May 2022, 13:09
USELESS and thieving!
I cancelled my Medical Aid due to discrepancies I discovered and now Discovery claims I owe them for a claim from Dischem three months AFTER I stopped my medical aid. I paid cash for my medication so I would like to know why Discovery allowed Dischem to deduct from a closed account that was not paid for three months?!!! The audacity to threaten to blacklist ME because I want an explanation?!! It was NOT my mistake!!!
Helpful (0)
Replies (4)0
Replies (4)Discovery Health's replyOfficial
10 May 2022, 13:27Dear Skye W
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply10 May 2022, 13:27
Official
Dear Skye W
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
11 May 2022, 09:26Dear Skye W
We’ve responded to your query.
Regards
Discovery Health Servicing Team
Discovery Health's reply11 May 2022, 09:26
Official
Dear Skye W
We’ve responded to your query.
Regards
Discovery Health Servicing Team
SW
Skye W's updateReviewer Update
11 May 2022, 09:48Not really. All you did was send me a claims transaction history. That is not what I need and you know it!!!! I want answers as so why I am being charged for DISCOVERY's mistake??!!!! Accepting claims months AFTER the membership was cancelled and not receiving any premiums but still you apparently accepted a claim from Dischem. One that I paid for out of my own pocket in full! Reading previous reports on this platform, it looks as if this is normal behaviour from Discovery to double charge people who dared to cancel their Discovery Medical Aid? No wonder I hear more and more stories from Discovery members planning on cancelling.
SW
Skye W's update11 May 2022, 09:48
Reviewer Update
Not really. All you did was send me a claims transaction history. That is not what I need and you know it!!!! I want answers as so why I am being charged for DISCOVERY's mistake??!!!! Accepting claims months AFTER the membership was cancelled and not receiving any premiums but still you apparently accepted a claim from Dischem. One that I paid for out of my own pocket in full! Reading previous reports on this platform, it looks as if this is normal behaviour from Discovery to double charge people who dared to cancel their Discovery Medical Aid? No wonder I hear more and more stories from Discovery members planning on cancelling.
Discovery Health's replyOfficial
24 May 2022, 10:07Dear Skye W
We’ve responded to your query.
Regards
Discovery Health Servicing Team
Discovery Health's reply24 May 2022, 10:07
Official
Dear Skye W
We’ve responded to your query.
Regards
Discovery Health Servicing Team
