GH
Geraldine H

1 reviews | Active since Jul 2019

28 Jul 2021, 11:39

Useless and Pathetic Covid Vaccine Services

Discovery Health is completely useless when it comes to assisting clients with Covid Vaccine related queries. My Father and Grandmother went for their first vaccines at Discovery Place in Sandton, they are now both due for their second vaccine and neither of them have received an sms to confirm their appointments for their second shots. In fact the only sms messages they got was to go to a disgusting public clinic in Boksburg for the second vaccine where they will most likely be ****** and end up with Covid. You also cannot book on the Discovery website for your second vaccine, it seems your only choice to get the second vaccine is to go to a public clinic as Discovery Place refuses to assist and only says you need to go where the government sms sends you. Does Discovery honesty expect their clients who pay exorbitant amounts for Medical Aid to go to disgusting, dirty and unsafe places and areas to get vaccinated. Needless to say unless this is sorted out neither my Father or Grandmother will be going for their second doses. The service being received on this matter from Discovery has been nothing short of completely useless and pathetic

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Replies (2)
Discovery Health
Discovery Health's reply29 Jul 2021, 08:23
Official
Dear Geraldine H
 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
 
Regards 
Discovery Health Servicing Team
GH
Geraldine H's update29 Jul 2021, 14:40
Reviewer Update
The Service from Discovery seems to just get worse with each passing day. Not only was the lady that contacted me arrogant she kept repeating the same thing over and over like a stuck record treating me like I’m an idiot, and now the Discovery Website is completely down.