Useless and pathetic contact center

Item: Discovery Health
Rating: 1
Author: Philip S

After holding for 20 minutes to get an answer, someone eventually answered. I explained I want to cancel the Vitality option, I was transferred around to several people, eventually just got cut-off. Typical South African big company lack of service! Try to use the word "cancel" and you will run around forever.

Helpful (0)

Replies (4)

Discovery Health's replyOfficial

21 Jun 2022, 07:13

Dear Philip S

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply21 Jun 2022, 07:13

Official

Dear Philip S

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's replyOfficial

23 Jun 2022, 14:53

Dear Philip S

Please check your emails for final feedback from us.

Regards
Discovery Health Servicing Team

Discovery Health's reply23 Jun 2022, 14:53

Official

Dear Philip S

Please check your emails for final feedback from us.

Regards
Discovery Health Servicing Team

Philip S's updateReviewer Update

04 Jul 2022, 09:49

So I received an email stating that Discovery took note of the request for cancellation. Yet, no cancellation to date! The email listed a contact number and email to further communicate. We sent and email on 23 June 2022. No further feedback from Discovery to date and the deduction for vitality again went through in July.

Philip S's update04 Jul 2022, 09:49

Reviewer Update

Philip S's updateReviewer Update

05 Aug 2022, 14:43

And again, even after receiving a written confirmation of cancellation, the deduction went through again for August.

Discovery , you are USELESS!!! You owe me two months debit order amounts!!!

F'n gatvol fror you!!!!

Philip S's update05 Aug 2022, 14:43

Reviewer Update