Useless admin

Item: Discovery Health
Rating: 1
Author: Jarred H

I've never struggled so much with medical aid admin as I have with Discovery. Every single authorisation is a struggle. Now, a provider who is registered with them and who has been paid multiple times by them is suddenly no longer on their system so they keep paying me instead. Providers have not changed but Discovery gave a ******* story that they don't have their banking details...so how did you pay them for almost 2 months prior!?

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

31 Oct 2022, 07:33

Dear Jarred H
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards Discovery Health Servicing Team

Discovery Health's reply31 Oct 2022, 07:33

Official

Dear Jarred H
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards Discovery Health Servicing Team

Jarred H's updateReviewer Update

02 Nov 2022, 11:03

2 days later and still no feedback, this is the usual subpar service I'm coming to expect from Discovery.

Jarred H's update02 Nov 2022, 11:03

Reviewer Update

2 days later and still no feedback, this is the usual subpar service I'm coming to expect from Discovery.

Discovery Health's replyOfficial

02 Nov 2022, 12:21

Dear Jarred H
We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply02 Nov 2022, 12:21

Official

Dear Jarred H
We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team