HK
Hemiah K

1 reviews | Active since Mar 2016

16 Dec 2024, 23:34

Useless

What a **** show!

My personal dealing with you guys aside( which are ********** )

You guys keep sending my girlfriend from pillar to post with seeing a specialist . She visited a designated GP, got a referral to a specialist after weeks of her issue not resolving ( you guys force us to use Drs we don’t want now )

Anyway , she gets the specialist visit however the GP apparently used the incorrect form which then meant the appointment she made 2 months prior was not invalid

She resubmitted with the correct forms and is now being told the previous assigned GP isn’t her assigned GP anymore so therefore the existing form is now null and void - how is that even logical given that GP is the ones on your network who had treated her?

Crazier still lmao smh, you guys didn’t even pay for her recent GP visit , after she spoke to your consultants and was told the network Dr change was backdated - we subsequently paid for that visit cash.

Honestly i hope NHI arrives so we can be rid of you guys -if employers didn’t force people I honestly doubt you would have the numbers you have .

EVERYTIME , with discovery medical aid there will be a problem.

How does it make sense to have a network hospital but no specialists on the same network at that hospital ?

0
Replies (2)
Discovery Health
Discovery Health's reply17 Dec 2024, 06:51
Official
Dear Hemiah K

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply18 Dec 2024, 15:04
Official
Dear Hemiah K

Please check your emails for feedback from us.
Regards Discovery Health Servicing Team