Useless

WOW... Can their service be this bad? About a month ago I sent an email with a few questions, just to get a reply to tell me I should phone them - if a business wants to sign up a client isn't it better to phone the clients especially if the client asks them to phone them back? Not even a member yet and already we have this bad service. <br> Last week I went to their site requesting them to phone me just to get more emails, went back and forth until yesterday. I sent another email informing them that I will go to Hello Peter, the lady phoned me instantly. I asked her to phone me back when I am at home when I have time to raise my queries. Here I am sitting at home still waiting for that call.<br> Why is it so difficult???<br>