Useless

So I wanted to add my husband to my Discovery Plan. He is also with Discovery on his own plan. Application form sent through. Asked me to correct something. Sent it again. So since the 23rd of November they have apparently not recieved it. When i phoned in yesterday (ive sent the form in AGAIN on the 29th of November) then all of a sudden they recieved it. And the application is at your Underwriting department.... This cover was SUPPOSED to start on the 1st of DECEMBERRRR.... IT'S the 6th... NO FEEDBAC**** Its amazing how you jump up and down to save clients who wants to cancel because of your bank, but you feel dololo when it comes to service and actually doing your job.