LB
Leon B

1 reviews | Active since Apr 2017

30 Dec 2017, 11:50

Useless

I joined discovery med aid on the highest plan 2 months ago after being on fedhealth because i thought they are a better med aid. To my worst shock i have a injury that i have to be taken to hospital on holiday just to find out i dont have a med aid because im on a 3 months waiting period?? Now this to me is totally rediculous seeing i was on a med aid without being sick on the last 5 years i just wanted to upgrade hence i have life ins and vehicle ins at discovery. Now after further investigating i now realise they put my fiance on as main member??? And they charging me for vitality on my life policies and on med aid??? When u phone u hold on for 30 mins plus and then speak to a call centre agent that cannot help u they tell u they are juat call centre agents???

I will be cancelling all bussiness with discovery from here because i think it is totally pathetic, if i was told this before hand i would have stayed on previous med aid cause its dangerous being without a med aid.

0
Replies (2)
Discovery Health
Discovery Health's reply02 Jan 2018, 09:20
Official

Dear Euro007

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Best regards,

Discovery Health
Discovery Health's reply03 Jan 2018, 11:15
Official

Dear Euro007

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Best regards,