Urgent Request for Exception Due to Progressive Medical Condition – Keratoconus

Good day,

I hope this message finds you well.

I am writing to formally request an exception regarding the conditional waiting period app**** to my plan, which is set to conclude on 28 February 2026. I fully understand that these waiting periods are standard practice, particularly following a change in employment. However, I am reaching out to appeal this specific case on medical grounds, given the urgent and progressive nature of my condition.

I have been diagnosed with Keratoconus, a degenerative eye disease that is significantly impairing my vision. Each day, I experience a noticeable deterioration in my eyesight, and this has had a serious impact on both my personal and professional life. If I am unable to access the necessary treatment soon, I fear that my condition will worsen to the point of severe visual disability or blindness.

I have been a committed Discovery member since 2020 and have always valued the support and coverage your plans offer. Unfortunately, due to a change in employment, I now find myself subjected to a waiting period that delays essential care. I am pleading for a reconsideration or exception based on the medical urgency and the debilitating progression of my condition.

This is not a matter of convenience, but a critical healthcare need. I am more than willing to submit all relevant medical reports, specialist opinions, and any supporting documentation required to aid your assessment.

I kindly urge you to consider this exception as a medical necessity, and not just within the scope of policy.

Thank you for your time and understanding. I look forward to your compassionate response. Can I get a response in the next hour please, If I pay this from my own pocket will I be reimbursed?