Urgent: Pick n Pay Voucher Issue – No Resolution from Previous Complaint

Good day Discovery Team, I am writing to express my serious concern regarding the Pick n Pay voucher I received after completing the Mental Health assessment on 22 December under the Personal Health Pathway task. The voucher issued to me was for R100, but when I attempted to use it at Pick n Pay, I was informed that they no longer accept Discovery-issued vouchers or partner with Discovery or Vitality for this benefit. The store manager confirmed that Pick n Pay no longer honours these rewards. This issue was previously logged with your team, yet no resolution has been provided. The delay and lack of follow-up are disappointing, especially as I trusted that the information and rewards provided in the Discovery app would be accurate and valid. The situation caused embarrassment and inconvenience, as I had to prove to the store manager that the voucher was legitimately issued through my Discovery app — only for it to remain unusable. I require urgent clarification on how this matter will be rectified and insist on a valid replacement reward. Please confirm the steps you will take to resolve this issue promptly. I look forward to your immediate response. Kind regards, Shaun Kannemeyer