Urgent: Outstanding Reimbur*****t and Repeated Receipt Requests

Dear Presheena Maharaj,

As advised during our telephonic conversation yesterday, I have yet again received correspondence from Nokwanda Mbatha regarding the outstanding receipts.

You mentioned that you would check with the pharmacy regarding this matter. However, I would like to reiterate that the required documentation has been submitted several times by both myself and the pharmacy.

Furthermore, Kerstin Kinsey indicated that she had refunded the pharmacy. However, to date, the pharmacy, and not the patient, has apparently received reimbur*****t for the claims relating to May, June and July 2026.

I have once again attached the correspondence for your perusal and kindly request that you urgently look into this matter and provide clear clarification as to:

Why the same receipts are repeatedly being requested despite having been submitted several times; Whether the reimbur*****ts for May, June and July 2026 have been processed; Who received the reimbur*****ts; and When the outstanding reimbur*****t will be paid to the patient, if it has not yet been received.

This repeated correspondence is causing considerable concern and inconvenience, particularly as the matter appears to have been addressed previously.

I trust that you will investigate this matter urgently and provide a clear response and resolution without further delay.

Thank you for your assistance.

Kind regards,

Very Concerned Patient M. Hassen