Urgent Discovery health query

The service had been non satisfactory. My daughter was requested to book a mri scan through her neurologist- the consultant was not helpful, bright her to tears and it took two days to get her admitted.

I have been on Discovery health for years. I've been on anti depressants for many years as I have little serotonin, stressful life as a single parent. I lost my work a year ago and had to be off medical for a few months. When I came back on my new medical aid plan. I am 52, have been doing bloods through Dr Grant Fourie and doctor for a few years to ensure my hormones are balanced. Now I'm being penalized through your call center agent, falsely accusing me of withholding information. I was told that I may not be accepted for my depressants to be seen as chronic. I was also told that I knew I was going on hrt in my period menopause. I don't think we stop and choose when our hot flushes are doing to happen, even when I'm still getting a period?

I have evidence and records that I've been on my depressants for years and getting them on my medical aid. I've tried everything natural before I even considered hrt treatment through a doctor and gynae.

I believe your telephonic Discovery health consultants are unempathetic, rude and falsely accuse us which in turn affects our benefits we request as we believe discovery health medical aid is the best for our money... But not when walks are put up because they say they can't look at our history with our medical aid.

Does a long term relationship, or loyalty to your medical aid not count I've bit?

The user friendly call center does not support the promised service when we run up or phone bill requiring for a consultant, an app where bots can only answer generic questions.

Depression is serious and when we can't afford it cos we have to pay 100% with no chronic support or discount? Why are we to believe discovery health has our best interests!?

Ashleigh ***