Upgrade to 2 star for Discovery

After my review about the service from Discovery regarding our ex gratia application, I am happy to say that I got 2 phone calls today and an email in response to the review and that Discovery are going to "re-appeal" for this for both my daughter and myself. My only wish is that they grant us this much needed ex gratia. I feel it only fair that they really look at our application with positive outcomes. #WIN