Upfront payments

Today,once again as I have done a couple of times,try to contact Discovery Health Service Team via hellopeter with the problem of upfront payments required from doctors. All I seem to get is that they have "emailed"me but Zi cannot find this email in my inbox. This morning I sent an email to the health service team informing them that they have all my details on record since 1972 and which includes my email so why am I struggling to get an answer. Someone did write on hellopeter the following to quote:"We've been in touch with via email you to answer your comments.Regards, Discovery Health Service Team, I have quoted word for word.